Latest posts
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Printer Lab (No physical printer)
Today, I built a Printer Lab. I added a print server to my Active Directory domain controller and shared the printer making it available to the domain-joined workstation. The first step is to add a role in the Server Manager. Then, from in the wizard go to the Server Roles tab and check Print and…
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Networking Troubleshooting using PowerShell
A user calls the help desk to complain that they cannot “connect to the internet”. What does that mean? Are they not connected to the network? Is their browser not functioning? These are questions I can ask to determine what the actual problem is. The user answers that they can open Edge but when they…
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Password Reset Microsoft 365 Admin
A simple lab today. We will reset a user password from the Microsoft 365 Admin console. First, your user will submit a ticket stating that they forgot their password and they will have seen something like the following: We will verify the user’s ID following company protocols to avoid a social engineering attack. Once the…
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Shared Mailbox Send As Troubleshooting
Today we are looking at a common Tier 1 Help Desk Ticket. The ticket would come in something like this, “I have access to a shared mailbox, I can see the mailbox and read the emails but I cannot send mail from the box.” We are going to look at a possible solution to this…
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Create Share File
We are going to create a share file then give a security group permission to access the file. First we create the file on the Server. Open File Explorer, navigate to the C: drive, click New, then click Folder. Then name the file. Then right click the file and click Properties. Find the Sharing tab…
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Active Directory Users and Computers
Add A User Today we are going to learn to add Organizational Units (OUs), users, and groups on our Domain Controller. This is in a lab environment that contains the DC and one domain-joined computer. The first step is to open Server Manager and find Active Directory Users and Computers. Then we will create one…
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Teams Troubleshooting
Teams Licensing Troubleshooting In this scenario I received a ticket that stated the user was having trouble signing into Teams. They were attempting to sign in on the website version of the application and received an error. They did not have an issue with any other of the Office 365 apps, only Teams. So, because…
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Create a User
Create a User in Microsoft Admin Center The first step is to sign into your Admin Center Console. Then find the button to add a user. Then, just follow the prompts. I had the GPT submit a ticket requesting the addition of a new user. I also created a shared mailbox and added that user…